I am a consumer. Where can I buy your products?
Element 7 is a bulk supplier of wholesale quantities to manufacturers. We sell strictly wholesale, and all transactions are conducted business to business. We currently do not sell retail.
What quality standards do you adhere to?
We keep in compliance with each release of a USP standard. We work with some of the finest and most respected independent testing laboratories.
Why don’t I source these materials myself?
Sourcing is one of Element 7’s core competencies. It is a tedious process to find a quality manufacturer and evaluate their material. We feel for you to do this takes valuable time and resources away from what you do best. We also specialize in export/import and getting material rapidly through customs. We are able to leverage our purchasing power through bulk buying to get you a better price than if you purchased directly through the manufacturer. Finally, many of our products are exclusive partnerships and are sole distributorships of suppliers who trust us to be their sales and marketing department.
Where do your products come from?
Everywhere. Every continent. Well, almost every continent. The product’s certificate of analysis will disclose country of origin.
How can I pay for my order?
Established customers have credit terms with us. New customers can work towards establishing credit terms; there is an approval process. Your sales representative can help you with this. For immediate shipping for a new customer, we offer several prepay solutions.
What is your Return Policy?
Hopefully you won’t have returns, and Element 7 will do whatever we can to ensure your satisfaction. In order to give you the best possible experience please examine the materials as soon as you receive them and report to us any damage within 7 days. For customers who used their own carriers for transit (shipped exworks our warehouse), please report damages to your carrier.
With regard to assay variations or other conformity issues, we guaranty the product will meet or beat the stated values of the certificate of analysis. In the event of a conformity issue, we will exchange the product, and if unable to fulfill your order with an exchange, we will then issue credit for your return.
Why do I need to sign the Certificate of Analysis (CoA)
For new customers or existing customers ordering a product not previously purchased, we will ask our customers to sign the Certificate of Analysis so both of us understand the material satisfies the Purchase Order Specifications.
When will my order ship?
For Purchase Orders with a requested in-house date, we will ship timely to achieve the request. For Purchase Orders without an in-house date, we will ship as soon as possible, that is usually within 48 – 72 hours of receiving your order. If additional time is needed on our part, we will communicate with you when it can be expected.
How do I request a quote?
Call our office 404-233-4022 option 1 for sales or send an inquiry to firstname.lastname@example.org, or complete the Contact Us form. We want to help you with your needs.
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Terms and Conditions
Your use of this web site is governed by the policies, terms, and conditions set forth below. Please read them carefully. By using these sites you indicate your acceptance of, and agreement to be bound by the terms and conditions set forth below (also referred to as this “Agreement”). If you do not agree to these terms and conditions, please do not use this site.
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